You're being completely ridiculous, given the circumstances. Products used:Only the brake job which I found out later that I was ripped off on that too. 00 with parts, labor and service fees. Stay safe with our COVID-19 guide. Headquarters. They charged me $51! Glassdoor has 987 Pep Boys reviews submitted anonymously by Pep Boys employees. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. 1,002 Pep Boys reviews. Known for their low cost services ranging from tires, parts, and repairs, Pep Boys beats out their competition by providing quality service performed by knowledgeable and courteous employees. Kelly Hackworth doesn't recommend Pep Boys Auto Parts & Service (Sacramento - 47th Ave). I was told)$150.00 to check my valve stem. 1/15/2020. From start to finish it was flawless. Reviewers write the most about Pep Boys Oil Change and give it 1.7 stars out of 5. 43 reviews of Pep Boys "I like the selection and variety of items they have in the store. They denied that they broke it. We decided to open a fleet account with Pepboys. Please don't go the location in arlington heights road and rand. We’re in this together! Pep Boys Credit Card Review. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Overall, Pep Boys is getting our Thumbs Up rating due to the overwhelming number of customers and repeat customers that say they’ve received good service and had a good experience from them. I believe that out of all the car suppliers that Pep-Boys in the Cheapest with all there Products. are they from manufacturer? They lied to me told my brakes were leaking. Called at months 3 and 5. Review #2344104 is a subjective opinion of poster. Consumers complaining about PepBoys most frequently mention customer service, next day and oil change problems. Pep boys offer their staff commission on sales; when you take your car there is no fixed price for repairs. I got a second estimate at a nearby goodyear store for $ 700. Pissed Consumer © 2021 All To find more information about reviews and trust on Sitejabber.com please visit. I always inspect my vehicle before paying. I worked with Adam and he helped me understand what was happening. A free inside look at company reviews and salaries posted anonymously by employees. Think changing tires everyday they'd know how to avoid scratching them up. Pep Boys has been in business for almost 100 years. Take care of your car in one place. There is not enough information available to create the chart. It has only one flow in my opinion - the site design is atrocious, Tip for consumers:Get the member of the club right away. 9 out of 10 locations would try to add on unnecessary and unrequested work. I was told someone would contact me no one has contacted me not resolved, I was supposed to receive a $40 mail in rebate did not get it not resolved. They said there was an issue with scanning the receipt but would manually enter it. Pep Boys ranks 207 of 1706 in Service Centers and Repairs category. Do not let Pep Boys sell you a $50 tire protection that doesn't work !! They make an appointment for you, which ends up being meaningless as they do not honor it. ", … Based on the opinion of 5 people. We are from out of town, when the alternator went out and they got us a better price, and more timely repair than anyone else closeby! I have an old Lexus and my AAA battery died. And all I get is a runaround. Final Pep Boys Review. Seems simple enough right. I was told it needed replacement (it was 8 years old) and was able to get an appointment this morning. www.realthanks.com. Review #2394094 is a subjective opinion of poster. Pep Boys Towing is powered by our partnerships with top-rated national towing providers. You buy battery in this place go back months latter and the not honor your warranty company closed retail all your warranty for your parts you lose everything because company closed retail in service only try to still from you sell stuff you not need over sale it's there goal still your money because make money but commissions, 3rd party. The staff gives you different and outrageous prices, obviously the more they charge the more commission they make. My brakes charge was 283. Find the best companies in Service Centers and Repairs category: Mavis Discount Tire and Pep Boys, Mavis Discount Tire vs Monro Muffler Brake And Service, Pep Boys vs Ok Furniture I heartily recommend this establishment. On Saturday September 12, I went to Pepboys on Bustleton Ave in NE Philadelphia for oil change and they called me and said more work need to be done, and gave me an estimate. 22 reviews for Pep Boys, rated 1.00 stars. I took my car to the location in Western Hills, Cincinnati. This was our first experience with Pep Boys, and we will go there from now on! This is everything you need to know to make a good choice. I will never do business with them again. I ended up paying $1102. Review #2327643 is a subjective opinion of poster. COVID update: Pep Boys has updated their hours and services. What happened? My personal experiences with Pepboys has been up and down. We are processing your message. You can easily find your desired automobile with 2-3 clicks. I'm not sure who can or will do anything about this but I wanted to let my fellow Veterans how they treated one of your own. Pep Boys. WARNING WARNING DO NOT GO TO PEPBOYS NORTH TRYON STREET CHARLOTTE NC. We use cookies for analytics, personalization, and ads. I went to seekonk Ma pep boys to do oil change left my hummer h2 there that I have been to for over 10yrs there had no issue until Feb 13 2021 they called me said had to take off skid plate if they broke bolts it would cost 50.00 a piece to retread which they never did before i taken to other shops they never did as well i have done it myself no need to take it off so they didn't do it took to other show to me pep boys of seekonk ma was try to add to my bill I have been life long customer but will no longer be going there the little mom pa shop do better service then pep boys good luck pep boys service been going down hill. Compare Pep Boys and Mavis Discount Tire pros and cons using consumer ratings with latest reviews. Value 11. Had air conditioning unit under dash replaced 1400$ Two days after wards, had to take it to different pep boys because service tech did not put enough freon in it, hood latch was broken dash not completely put back. It failed on 12-28-2020. May did a great job providing professional service at a good price. As for Pep Boys on US 1 in Fort Pierce. Pep Boys Review. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. No one could open the hood. PepBoys has a consumer rating of 2.43 stars from 140 reviews indicating that most customers are generally dissatisfied with their purchases. Recent recommendations regarding this business are as follows: "beware leaking air not installed properly wheels not cleaned", "Very poor", "STAY AWAY, at least this store manager was a rude crook.". Looking at my rims I noticed scuff marks on all four. We’re in this together! If they try to sell you that.. take out your cell phone, record the conversation then advise as acdisclaimer.. if you do not get the gift card or rebate, that the person gives up their employment if they want to push the sale !! PEP BOYS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: PEP Boys. During a routine inspection, they ran my friends completely restored VehiCROSS into a wall and after a lot of fighting only offered $4000 for it, which will not cover repairs or replacement including the restoration work. Do not give your business to PepBoys. Reviewer15561280 Sign in to contact user. User's recommendation: Shop somewhere else. Complaint - No Stars WARNING WARNING. 716 were here. 4. 3rd party? Most commonly, consumers tend to contact Pep Boys to ask questions about: Payments and Charges, Staff, Cards. Shop tires, parts and accessories or schedule your oil change and repair services today. Review #2380250 is a subjective opinion of poster. Review #2372752 is a subjective opinion of poster. Tip for consumers:Do not have your car serviced here. User's recommendation: beware leaking air not installed properly wheels not cleaned. Review #2370593 is a subjective opinion of poster. Answered my questions and gave me prices for things I need done in the future. They did work with me, but very disappointed. Pep Boys. No more pep boys for me. With Covid lockdowns, you should be grateful that anyone could even arrange a 2-day delivery! Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, I was so excited to have my tire put on and, I now get my car service at pep boys all of the time and, Jayme the store manager is rude, condescending and had zero. What can we help you with? Take care of your car in one place. So grateful for also checking breaks. I am a disabled veteran, with the most unimaginable experience I have ever had in my entire life. I dropped my car off Thursday at Pep Boys in Utica ave in Brooklyn.its Saturday &;; my car still not ready. With over 920 brick-and-mortar locations for in-store pickup, it is safe to say that they know the car parts industry. Service Managers are High School drop outs hired by Pepboys at low wages. I have recommended Pep Boys Tamarac to two people. Review #2445842 is a subjective opinion of poster. This Pep Boys Service Store is the most professional, caring and best customer service I have ever experienced as it pertains to any car servicing facility. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Pep Boys Customer Service. Rights Reserved, You Are About to Contact PissedConsumer.com. Wasted TWO days waiting for service, even with an appointment, and ended up going elsewhere. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. 31 reviews of Pep Boys "I had a fantastic experence here. Check our FAQ. Get insights about the company culture, growth opportunities, work life balance and more at Careerbliss.com This is only for business. Reviews from The Pep Boys - Manny, Moe & Jack employees about working as a Parts Manager at The Pep Boys - Manny, Moe & Jack. A tow is only $59.99 for up to the first 10 miles. Pep Boys works with fleet managers of big and small fleets to build customized service plans that are executed in a consistent, flawless manner at each network location. Whatever happened to the adjuster that was supposed to send a check for my vehicle to get repaired and release to me Im so upset and I dont like to wait this long it shouldnt have taken this long for the vehicle to be paid for Pepe boys. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Car repairs, especially tire repairs, can be a very stressful time because they often happen unexpectedly. Fortunately, they agreed. Go into Pep-Boys and you can get the same tires for $15 to $30 cheaper per tire. Pep Boys ranks 207 of 1702 in Service Centers and Repairs category. Claim your listing for free to respond to reviews, update your profile and manage your listing. On wrong services for my car and I was over charged extra fees for tire rotation alignments and power steering check and so on and struts my car didn't need. Pep Boys is a trusted name in the industry. Thank you, and your team with this one car I need to be safe on the road. On august 2020, at 1:00pm. Horrible... many reviews just like my experience. I wouldn't buy anything for your vehicle there. I don’t think anyone else may love this site so much. A rider or a car enthusiast may love this site. The algorithm is subject to change in future. View Business profile. The service associate, Anthony T, went right to work and was done within 30 minutes, replacing my cabin air filter as well. What are service fees aka "pocket fees" I asked? Shop tires, parts and accessories or schedule your oil change and repair services today. Review #2344077 is a subjective opinion of poster. The service guy can't just bend over and yank one out of his *** for you. Tip for consumers:Under no circumstance would I go back to Pep Boys again! The manager with an attitude left me waiting for 45 minutes after the job was complete to justify staying on the clock for the rest of the day. This time the guys said that I have to pay another $1000 or more to replace the axles and so forth. I dropped my car off at a 10 am appointment to replace a fog light. Review #2373268 is a subjective opinion of poster. I have appointment for car alignment, I arrived on time and I told the one who attended me that the car probably needs new tire, he replied that the technician will inform him what the car needs. Review #2423776 is a subjective opinion of poster. I bought a new battery at your Homewood, IL store on 7-15-2016. Do not go to the PepBoys on North Tryon, Charlotte, NC they do not complete the job hired to do. 982 Pep Boys reviews. Do you have something to say about Pep Boys? 972 Pep Boys reviews. Pep Boys Credit Card is a store credit card issued by Synchrony Bank. I sent them all documents on line and even by mail, they changed the tracking numbers three times, after 3.5 months of 100s of calls and emails back and forth I still have not received my money from them.Now every time I call them they either hang up on me or the call gets diconnected. After I left I noticed my check tire light was on, That tells me after all the work they done they never even checked air pressure in tires. The Pep Boys: Manny, Moe & Jack (branded and commonly abbreviated as Pep Boys) is an American automotive aftermarket retail and service chain. Pep Boys was first mentioned on PissedConsumer on Sep 02, 2007 and since then this brand received 1438 reviews. Wake Forest, NC. Pep Boys has been around since the 1920s and has faced competition through it all. Pep Boys in Queens Village NY, The guy was acting like he was doing me a favor when I asked him to look up a windshield wiper blade. Why was I lied to. Each time they said my issue would be resolved. Deplorable. User's recommendation: Avoid taking advantage of pep boys rebate offers as they will make you go jump through hoops to get the rebate. While shopping yesterday, I was by the Pep boys in Surprise and asked if they could check my battery, which had started "acting up", while I was at the store next door. Stores are open seven days a week. My family and I have been taking our cars to Chris Pandolfo, who takes extremely great care for our cars and is an excellent manager. Went back to have the work done and after looking at the front end the mechanic said he would not put new parts on a car that doesn't need them. The local manager at the Robinson Township PA store could not have cared less. DO NOT FALL for this. I got tires for free, and damaged wheels. The space is modern, CLEAN, and the reps were extremely friendly and personable. What is your customer experience with Pep Boys? Had tires balanced and rotated today. I filled out the electronic rebate form and uploaded the purchase receipt as requested. Customer Reviews Pep Boys. This feature is currently under development. The best car site and great customer service,,,, A good stuff to take care of car... You can't go wrong getting your repairs done here. I went to pep boys for rear brakes. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Take a good look at tires. And new coils. But recently, they haven't been helpful in finding or locating things. The service manager told me my truck needed a windshield wiper "transmission and control arms" They charged $485.68 for cheep wiper blades and replaced two bent control arms. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I went for a second opinion and surprise not true. Nissan Altima 2012. Poor response for a need for a new battery, If you wish that your prior post be removed, submit a notarized letter, Unun decided until this problem gets fixed, Got an appointment quickly over the phone, Brick and mortar store for last minute purchases. User's recommendation: Don't going there they will increase your bill. Pep Boys is your one-stop online shop for vehicle parts and supplies. 52 for the tie rod end, tires etc... they were supposed to stop the noise that we heard for quite sometime. Find the best companies in Service Centers and Repairs category: Meineke and Pep Boys, Meineke vs Valvoline Instant Oil Change, Pep Boys vs Mavis Discount Tire Our team regularly receives offers to remove consumer reviews for money. PepBoys ranks 16th among Auto Repair sites. But the southern California locations really take the cake. I just got a little further and is now stuck at trying to put my state in. Pep Boys ranks 206 of 1713 in Service Centers and Repairs category. They will try to nail you for wiper blades, shocks, brakes and anything else they can think of courtesy of their "free" vehicle inspection in order to run up the bill. Pep Boys of West Berlin NJ Rt 73 has the hands-down, best workers to fix your car at a fair and reasonable price. 33 reviews of Pep Boys "By far the best PepBoys Service Station I have visited. They wanted to charge me 1200. The dedication that Jamal B and his repair team have to the car is phenomenal. Great experts, great promotions and sales and great felling whatsoever. Great service, good prices, timely repair, Headlight broken after repair, charged $39 more to repair it, A rider or a car enthusiast may love this site. The answer was unclear and are not listed under the labor cost. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Read employee reviews and ratings on Glassdoor to decide if Pep Boys is right for you. I have tried to do my online rebate about 12 times, it usually says that my receipt information can't be found. I paid 1,500. Bottom line, get a second opinion no matter where you get the first offer on your car repair. Initial The Pep Boys complaints should be directed to their team directly. Stores are open seven days a week. How are pep boys for engine parts? Pep Boys was first mentioned on PissedConsumer on Sep 02, 2007 and since then this brand received 1438 reviews. Pep Boys fully accepted responsibility for the damages without hesitation but I have yet to receive reimbursement for the money I spent to get them fixed since November of 2019. ", "Don't going there they will increase your bill". A free inside look at company reviews and salaries posted anonymously by employees. I had bought some brand new wheels for my car and wanted to get tires mounted on them. Real time updates are available on your mobile phone. I am usually hyper-sensitive to the BS most service stations serve up, but I did not get an inkling of 'screwage' from these folks. After 1 1/2 hours the repair team at the Tamarac Pep Boys on Commercial Blvd got the hood open, did an oil change and jump started the battery. To learn more about the ways to appreciate the reviewer please visit Thus you cannot find any good articles to know about a brand new car in this site. Review #2395921 is a subjective opinion of poster. I recommend this Pep Boys in Gateway Commons, Wake Forest, NC to everyone-whether you are in Wake Forest or not. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. When I wrote national PepBoys customer service they lied about leaving me a phone message. Consumers complaining about PepBoys most frequently mention next day, customer service and oil change problems. PepBoys has a consumer rating of 2.43 stars from 140 reviews indicating that most customers are generally dissatisfied with their purchases. I take my car another workshop, they changed the tire and did not need alignment, everything was fine, the problem was the tire. Took the time to check the other tires air and added air as needed. Learn about The Pep Boys - Manny, Moe & Jack culture, salaries, benefits, work-life balance, management, job security, and more.