Ik heb op 8 november een kaart besteld… Ik heb op 8 november een kaart besteld het is vandaag 30 november en ik heb nogsteeds niets ontvangen, ik heb gemaild en gebeld maar ik krijg geen gehoor, slechte service. Dont use webjet, unfortunately people will continue to do so without seeing these reviews..... had a flight cancelled and was due a refund but they refuse to pay and demand I wait 12 weeks. I mistakenly booked qantas using Webjet . 14 used; Show Deal. From domestic flights to long-haul destinations, full-service carriers to low cost, we partner with the best in international air travel. Do not ever ever ever ever deal with Webjet. In addition to the physical gift cards, Webjet will continue to offer e-gift cards up to the value of AU$1,000 . My mistake... going through webjet and not straight to the provider. They have no value of time and do not care. Their customer service is absolutely non existent and your only option to submit changes is via online booking form - that no one responds to...which in the world of COVID and flight time changes that are happening as we speak is totally unacceptable. Had to cancel our Bali flights for my family due to Covid.Went to book flights for Cairns- not only is it only the equivalent to half the fair I’ve already paid- i’ve incurred $500 in charges for ‘changed booking’. I was able to book onto new flights with only a small increase in the fare ($4) However, there were no seats left on one of the original flights I had requested. Incredibly disappointing outcome considering the amount of time we have spent trying to get it sorted. NL. Further details in the disclaimer. This request can be made by emailing . We are thoroughly disgusted by Webjet and appalled by their customer service . I contacted WEBJET and they confirmed that a refund would be made as the flight had been cancelled by the airline.. After waiting patiently I … Bekijk wat 4.411 klanten hebben geschreven en deel je eigen ervaring. I'm on the online chat for 4 hours - totally unnecessary, could have emailed me when the details were changed. Ltd. All Rights Reserved. Please take a stand- DO NOT book with these CROOKS! They don’t reply your messages. If you need us to re-send the gift cards please respond to this note and we can assist accordingly. Other than the original automated email response I heard nothing at all for four days. They need to go bust! Not valid for car or motorhome bookings or bookings that contain car hire. This gift card which is fully transferable to other travellers allows you to book hotels, packages and all flights available through Webjet.com.au. Get Deal > more. I even tried to call (after much difficulty in even finding a number to call) and my wait time was advised to be 20 minutes but I was No. Webjet has no customer service. Webjet help is zero, apparently they are just an agency to airlines. Domestic One Way Flight Sales From $43. All rights reserved. My Response form Webjet, We have been trying to get a refund since before January 2020, we paid for the total trip in December 2019 the trip was for May 2020 when my wife got sick I decided to ask for a refund to pay hospital bills but to no avail I keep getting the same response, a credit for 3 years is no good if you can't fly due to ill health. Seriously, Webjet is a con and a rip off it must be so rewarding taking peoples money and ripping them of when the pandemic hit you filthy grubby maggots you make us sick, I’ve been so very frustrated thinking my credits are lost ! 21 of September, and still nothing. An absolute crock!! Over one and a half hours later I got off the phone, one flight booked, one flight banked :( Never again! Gift Cards are valid for three years. I booked a flight before Covid which is held in credit like most customers. I received a gift voucher for WebJet for Christmas, and was just trying to book a return flight SYD-MEL for two people. Give the gift of travel with a Webjet gift card. They say their messaging service is 24/7 but this is FALSE!!! Oh, and happily joined the Slater & Gordon class action against this rubbish. This gift card which is fully transferable to other travellers allows you to book hotels, packages and all flights available through Webjet.com.au. You are unable to submit this form without stating that you are ok to pay minimum $100 for flight booking - whiles the airline direct is not charging anything for its changes....you can be assured that I will never ever use webjet again! LA Return From $1,121 . Booking Price Guarantee : Domestic $12.95, NZ/Pacific $14.95, International $21.95. Bought tickets, entered me and my partner's details. !I’m going to keep contacting them as $1600 is a lot of money to just kiss goodbye, it comes down to principles and for Webjet to do the right thing by their customers and stop blaming others!! Very, very, very poor way to treat people, and smells of deliberate policies to make people give up and go away. Shocking service who is going to own up??? Hopefully I can go somewhere soon. Webjet has over 30 different airlines to choose from, so there’s no more missing out on the flight you want. A simple request to rebook flights takes weeks to action with no urgency even though flights are not too far away. At the same we hope you will understand that we have endeavoured to deliver a remedy to many thousands of customers that is fair and reasonable. Webjet never advised me of cancellations which I learned from airline web site. 13 used; Show Deal. 2 Webjet Limited Company Review 2019. Is there even anyone manning the phones? It was a nightmare for me after that. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Our goal since these dramatic events have unfolded has been to work to be in a position to provide the best remedy we can and also to work with our Travel Providers in the hope that they provide you with an adequate remedy also where relevant. Companies can't alter or remove reviews from ProductReview.com.au. Have now joined the ranks of class action with Slater & Gordon, and will be placing 1-star or less reviews everywhere I can. It took them 1 month to get to look at this and by the time they got back to me they asked me for 3x the original flight costs ( including my credit ) so 4x the cost because the flight prices had skyrocketed.what joke this company is an take my advice- dont ever use them- they deserve to go broke the way they are operating their business and not providing service to their customers.STAY AWAY FROM WEBJET. It can also be used over multiple bookings.Please also note the validity of gift cards is 3 years, expiring April 2023, to ensure all customers have ample opportunity to utilise given the current situation. Feel-good shopping. The last I heard they were "looking into it" and would get back to me... 2 weeks later still nothing. Weigh up unbiased TripAdvisor reviews before you book and secure a room in a location which matches your travel plans. Check out all the latest Webjet Coupons and Apply them for instantly Savings. Sorry, unless you're travelling within 72 hours Webjet is too busy to chat to you. Please review. To say she was slow is an understatement. No problem. 1 in the cue? Webjet Exclusives (Booking Service): 3.2 out of 5 stars from 393 genuine reviews on Australia's largest opinion site ProductReview.com.au. Then you finally get an answer of credit but stipulations. Please note that our Giftcard remedy has resulted in Webjet absorbing all of the unrecoverable costs incurred by us from our suppliers, airlines and third parties, and we have not passed on and do not intend to pass on to you (by way of cancellation fee or otherwise) any of these costs or charge you any fees for our services rendered. It is extremely frustrating and unethical, when people are so upset about bookings. Your trust is our top concern. No way we'll ever use them again, and are busy warning everyone who wants to know about our experience. ProductReview.com.au has affiliate partnerships. So I got in touch with airline and been told they have refunded Webjet. Pretty good prices and helpful with cancelling my trip. I have been told at least 4 times it will/can take up to 12 weeks. Somehow the booking came out with us both having the same 1st name. | Lees 41-60 reviews van in totaal 2.853 Ben je het eens met de TrustScore van Giftcards.nl? Gift Cards are valid for three years. You can redeem on flight, hotel and package bookings. Still no refund from Webjet. Received a very confusing email that could of been written by a 11 year old saying have until Dec 2022 in one part then in the next box states must be completed by Dec 2021. ‘ we r experiencing high levels of demand ‘ 2 weeks ago. Terrible service. I persisted with the message service and after a very long time (in excess of 12 hours from the original message I sent)... What a joke this company is, I will never ever ever book through webjet again. I wanted to use it over easter. Can't use the credit on anything other than another flight, not transferable to another airline (this makes no sense). Webjet gives you booking access to a huge range of cheap stays, letting you weigh up a range of discounted rooms in hotels, resorts, bed and breakfasts, motels, hostels and self-contained apartments across the globe. What a terrible service. No, not available. Webjet clearly need more staff to be able to reply more quickly but a resolution was gained in the end. Webjet was uncontactable. With less than 72 hours until my remaining flight, I contacted Webjet- after a ridiculous wait time- being number one in the queue for over half an hour, I was attended to. Step it up Webjet.... We have booked on Webjet many times online, never an issue. Pleasant staff in the call centre but absolutely appalling that I keep having to call up and still haven't got a refund. © 2021 Trustpilot A/S. Webjet flight fees per booking: Webjet Servicing Fee: Domestic $21.95, NZ/Pacific $24.95, International $32.95. This organisation needs to go, and it won't be long before it does. They clearly have nobody manning it 24/7 because by the time I got a response, it was way too late to change the flight. Find great deals on a range of hotels and compare plenty of cheap stays with Webjet.co.nz. In less than 15 minutes I'd ordered and printed the gift card, put it in a gift bag with some tissue paper and DONE. This is not ideal, particularly given the delay was five days and in the meantime these had probably booked out, but at least I now, after much difficulty and frustration, am booked onto flights. 4 days of trying to follow up, the only open channel is Facebook Messenger to someone coming on-shift at midnight (yes, 6 hours waiting for someone to respond). As part of this remedy we have provided a more flexible solution to travel that allows travelling locally here in Australian (perhaps in the near term) or internationally when the opportunity returns. Country Manager of Webjet for Australia and New Zealand, David Galt says, “As Australia’s #1 online Previous reviews agree absolutely!Today went into Webjet chat line & lied ! The reviewer stated that an incentive was offered for this review, I am wanting my flight credit sorted l have read the reviews and smell fraudulent activity. And take FOREVER to do things. By now it's a week before my trip. Only open communication channel is Facebook Messenger to overseas 'representative' who has no access to critical systems. Classic dying-fly behaviour, sadly. Chat? Message Air NZ for them to say Webjet has to deal with. No discount code or voucher code required to avail the discount, order now. It's November 27th - still no refund from March…. Applied for a refund in April, been told it takes 12 weeks to process it. Webjet.com.au (Booking Service): 1.3 out of 5 stars from 1,359 genuine reviews on Australia's largest opinion site ProductReview.com.au. Steer clear of this mob. I have been trying to book domestic flights using my credit with webjet . Gift Cards are valid for three years. The airlines' policy would have refunded my fare had I booked directly. Have had other flights cancelled and gotten full refunds in 2 weeks. Get Extra Percentage off with webjet.com Coupon Codes January 2021. Credit must be used in one transaction but can't tell you why? Again tried Webjet to utilise credits for the return flight which I requested in advance to avoid ridiculous additional fees due to their late response. Bulk orders To purchase gift cards in bulk with a minimum card quantity of 20 cards, please email giftcardproductsupport@auspost.com.au with the following details: Quantity of cards: Type of card … Took over a year to return money from cancelled flights. No, not available. Do Webyet vouchers expire and if necessary is it difficult to get a refund. I proceeded to message them through their website message service and again, I only got automated responses, repeatedly. Just like all the other reviews on here, we had flights to UK and Canada booked a year in advance, were told after numerous calls that we would get a refund, after I advised that a credit isn't what we wanted.We were told 12 weeks which is ridiculous, but did wait only to find that we would have to wait another 12 weeks, and sent an email stating that I should not contact again. After attempting numerous times to do a passenger name change on line and it failing to send, I phoned Tedd P at Webjet to make the name change - after two hours on the phone I was told my seat on the QANTAS flights was no longer available and had to cancel the entire trip. Recently we had a flight booking with WEBJET which cost $450 only to find out that subsequent to the booking, the airline ceased the service of our flight.. Have to submit a booking request for them to manually review and apply the credit. JAL have refunded those who booked direct. I have booked two flights to Europe for July 2020 for over $3300 but cannot get a reply about a refund or at this stage even a voucher.Very disappointed re the lack of empathy or customer service. Tried ringing but automated response cuts out. Atrocious customer experience and I will never use their site again. Now no response whatsoever. Save your money with the aid of this amazing promotion:Webjet Gift Cards. Booking flights is easy but unfortunately the after service is dismal. Worst company ever. Lots of platitudes, promise of escalating the booking request, promise to confirm the discussion in email. Description: Webjet eGift Cards make the perfect present for all occasions. I have spent hours trying to talk to someone . As with previous review I tried to utilise credit within a 72hr period and no assistance and when I did get it the additional fees were triple the original price. They will not confirm your booking until 3 days before travelling which is not viable when booking accommodation etc . #1 best-selling gift card for flights worldwide since 2017 Become the world’s best gift-giver. Even the online chat is disabled. and my demand for a refund, the problem was eventually solved. They said we could only have a credit despite school exams meaning we were done & dusted. The wait time may be long but I was able to utilise my flight credit and though I still had to pay additional fees it was only minimal and the flight I requested isn’t till 5 weeks away. They are honestly scammers and not doing their best to look after people at all. To be told the flight is with Air NZ they can deal with it!!! Webjet Gift Cards make the perfect present for all occasions. It's been over 20 weeks since we were told by Webjet customer service that it would take up to 12 weeks to get our refund. Any business that is hiding from its customers is in serious trouble.We're trying to book flights to use the credit from our Covid-cancelled trip last year. Webjet Gift Cards make the perfect present for all occasions. Gift cards cannot be purchased from the Australia Post online shop using the mobile payment platform AliPay. I would pay more and go direct to the airline. Up to 30 gift cards may be used at checkout and any unused amount will remain on the card. They don’t help you at all. Worst service ever. Nothing heard for a week. Impossible to get a hold of someone in person if things go wrong. So happy that it’s sorted but you need to do it well in advance. Macro Environment The outlook for travel remains positive, notwithstanding the uncertainties caused by factors we cannot control such as a global trade war, Brexit, climactic events and perceptions of over-tourism. I had $5000 worth of flights to the US booked with Webjet and cancelled due to COVID 19. Nothing heard whatsoever for a week. Geef … I submitted a flight request using my credit from cancelled flights during CoVid19. Have to send a booking request to Wabject for them to MANUALLY approve and apply the credit. Booked, cancelled & credited, now stuffed. Kind Regards,Webjet Exclusives, Only the latest review will count in the company's TrustScore. Terrible service. Once you have completed the form a Webjet Customer Service team member will access your airline credit and book the flights on your behalf, without charging any Webjet fees. They say go to our website and use chat service but it even doesn’t work. Second half of the story is trying to USE that credit. This company cares nothing about the customer. Can't book accommodation (Queensland) until we have flights. But no have to go back through Webjet tick a box to approve of them taking another $100AUD just in case a fare difference or a service fee may apply - Which is highly likely! Never ever book with webjet. Would not recommend Webjet at all. With 1 gift card for 980+ destinations and 300+ airlines, they choose when and where to make memories. The company makes it extremely difficult to get in contact. No such thing as customer service when dealing with this company!We r trying to get our money back since July 2020, due to COVID and keep getting told it’s not them it’s the Airline (Vietnam) that is holding our money and they are doing all they can for us ! You can pay with the points you have, and then pay the rest with your Card*. | Lees 2.261-2.280 reviews van in totaal 2.831 Instead Webjet has offered unusable credits. 11 days left; 760; Deal $43. I’ve been waiting around 34 weeks and counting. The ideal gift for a special occasion for redemption on any flight, hotel, package or Webjet Exclusive Tour booking. If the seat is available at Webjet, then you can use your Membership Rewards points to pay for it. Booked flights for our family for 3 weeks in Bali, all confirmed & paid for with Wabject mid-December 2019. Ive called webjet 4 times today, to cancel a leg of my flight, outgoing flight. I checked directly with the airline and they credited passengers who booked direct within two months. If your insurance provider does not pay out your claim, once you confirm that for us, we will still be pleased to offer you the same Giftcard Remedy at that time without any added cost (unlike most of our competitors).We acknowledge that for some like you, no matter what, a cash refund is a preferable remedy to a Gift-card or an insurance claim. Never! I tried to call so many different numbers but lines cut off. They charged a fee of course. Just ordered $640 worth of gift cards to use on $800 worth of hotel bookings, nice saving. A lot easier all round? Ridiculous service and terrible customer service. 24/7 customer service: Have a question about your booking? Customer service guy finally sent a message 4 hours later saying new ticket issued, stay well. I had already requested the changes which apparently she could not access. Up to 30 gift cards may be used at checkout and any unused amount will remain on the card. Received an email from Webjet in July saying I was eligible for a refund for my JAL flights because they were cancelled for COVID-19. Original booking to Lord Howe was made in October 2019 and travel was to be in March 2021 - absolutely devastated and no prospect of a refund.