Search site by: experience or location Search. Just weeks before Virgin … Chris Evans has raised more than 1.2million for the NHS with a celebrity silent auction. Once he realised COVID-19 could affect his plans, he fired off two emails in early April asking his agent to consider giving him a refund. ... We use cookies to provide you with the best possible experience. Airlines have differing policies on changes and cancelations due to COVID-19, or the coronavirus. Virgin Holidays must provide the CMA with regular reports on the progress of its repayments to customers. Tens of thousands of Australians are still waiting on refunds for cancelled travel, more than six months after the COVID-19 pandemic caused mass disruption to holiday plans. banks). Virgin's Guest Compensation Policy says that if they need to cancel your flight and can't offer you a suitable alternative, you can ask for a credit or refund. You’re in the right place to activate your voucher and view full booking instructions, swap your multi-choice voucher or exchange and extend your experience voucher online. Search Virgin Experience Days. By continuing to use our site, you agree to our use of cookies. The consumer champion asked 1,559 people in September about their experiences of claiming a refund for a flight cancelled during the pandemic. Virgin StartUp is helping small business founders who have been left out of the UK government's Covid-19 support schemes. more info Close Modal. Here's an updated master list of airline policies. Enter your Voucher Serial Number and PIN below to get started and the options available to you will be displayed. However, reservations for stays and Airbnb Experiences made on or before 14 March 2020, with a check-in date after 14 April 2020, will not be covered under our extenuating circumstances policy, except where the guest or host has contracted COVID-19. Section 75 claims for holiday refunds. If it does not repay customers by within the set timeframes, the CMA has stated that is prepared to take the company to court. Virgin Experience Days Navigation. However Virgin also say they can't refund cancelled flights for bookings made on or before 20 April 2020, when the … It seems to be playing ball now, though, with most customers reporting 14-day refunds. Once a refund has been processed it will then be returned to the original form(s) of payment. It may be necessary to allow up to 14 days for the money to show on the customer account due to the process in place between Virgin Atlantic and our Merchant Service Providers (i.e. After the first national lockdown, Virgin Holidays made customers wait up to 120 days for both flight and package holiday refunds. ... of cash refunds to Virgin … The host’s cancellation policy will … people who are entitled to a refund for a holiday cancelled on or after 1 November 2020 will be paid within 14 days. Virgin Radio has announced plans for a 'Big Thank You Tour' - featuring three live arena shows across the UK this autumn and free tickets for key workers.