Lufthansa Group has announced plans to downsize its fleet, ... new employment models in order to keep as many jobs as ... Lufthansa: how to cancel, rebook or get a refund on your flight. Lufthansa Flight Value Vouchers can only be used for bookings on lufthansa.com and on routes that have at least one flight segment with a Lufthansa flight number (e.g. News & Advice. Lufthansa has said that it processed around 1,800 an hour last week as it battles COVID-19 refunds. The German government has endorsed Lufthansa’s argument that it cannot survive if it must issue refunds for cancelled tickets. New figures released by the Lufthansa Group underscore why some airlines tried desperately to steer passengers away from refunds and to instead convince them to accept flight credits. 140,000 refund applications had been processed and paid out during the last week alone. The company says it has been working hard to increase its reimbursement capacities. Across all Lufthansa Group departments, we are working continuously and intensively to further speed up processing. Did not receive any email or any confirmation of anything. LH123). The refund processed for the Lufthansa free cancellation would be credited back to the original payment method in 7-10 business days. Please refer to the fare rule detail shown in your fare selection screen upon booking at Lufthansa.com. The size of the German government bailout for national carrier Deutsche Lufthansa AG depends on whether or not the airline will be forced to pay billions of euros in refunds to customers. The airline shared on September 11th that its refund requests have tripled. This year, around €2.7 billion worth of airline tickets have already been refunded to 6.3 million passengers who have requested them, mainly because their flights were cancelled due to the coronavirus epidemic. Flights were originally going to be from Brisbane - Helsinki return in June but the flights were cancelled by Lufthansa in late April. Limbo is an uncertain period of awaiting a decision or resolution; an intermediate state or condition. Therefore, the number of open refund applications will continue to develop dynamically, decrease further in the coming weeks, but will not reach zero. The Lufthansa Group, of which Brussels Airlines is also a member, made an average of 1,800 refunds per hour last week. Trouble with Lufthansa. According to EU Regulation 261/ 2004 airline passengers are entitled to compensation in the event of flight delays and cancellations. Lufthansa Group is continuing to work its way through a backlog of refund requests as a result of the Covid-19 pandemic. A statement on September 11 said that over the past week, approximately 1,800 of these refunds have been processed every hour. The flights are cancelled world over due to the pandemic. Lufthansa strike grounds 200,000 travellers. The Frankfurt-based index closed at its highest level since 6 March. Now Lufthansa wants him to wait 8 months for a refund — if it decides to give him one at all. During this harsh climate, Lufthansa has been busy handling millions of refund requests. All the Lufthansa flights purchased with the loyalty club points do not under Lufthansa 24 hour cancellation policy. News & Advice. 31 Mar 2020. Some 210,000 cases were still open, but the company promised that most of the refunds would be settled by the end of October. The Lufthansa Group has announced that, as of this week, it has reimbursed 2.7 billion euros to a total of 6.3 million customers. The flight cancellations will be implemented successively in the booking systems, and affected passengers will be informed of the changes and rebooking options as of today. Lufthansa Group has published a further update on refunds processed as a result of Covid-19 cancelled flights. As of August 16th, Lufthansa Group airlines reports having paid out over €2.3 billion ($2.7 billion) in refunds to nearly 5.4 million customers. So far, many travelers have been waiting in vain for the company to reimburse them for the ticket price. This also applies to over-bookings and bumped flights. There is no news on the refunds. Around 1800 ticket refunds were paid per hour in the last week. In the current year, the airlines of the Lufthansa Group have so far reimbursed over three billion euros to a total of over seven million customers (as of 30 September 2020). Every story from every site is brought to you automatically and continuously 24/7, within around 10 minutes of publication. The Lufthansa Group has shared that it processed over €2.5 billion (~$3bn) to a total of 5.6 million passengers as of the 24th August. The Lufthansa Group consists of several European airlines: Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, and Eurowings. Lufthansa, among others, has dragged its feet, arguing that it simply cannot afford it. I’ve been trying to call LH with no luck (as you imagine, their call centers are slammed). For new bookings made until 31 May 2021, all fares of the Lufthansa Group airlines worldwide are changeable without a change fee (except for tickets originating in Japan for travels to Europe). Photo: Getty Images Across … Lufthansa Group Airlines is working continuously and intensively to further speed up processing. Any chance for a refund? How strict is Lufthansa with their refund process? Difficult to get through to the travel agent MakeMyTrip. A German passenger rights company, Flightright, is suing a raft of European airlines including Ryanair, Lufthansa and Swiss over billions of dollars in unpaid refunds … The problem for Lufthansa is that if it issued refunds to all of its customers, it would be left with just 25 days of liquidity to see it through. Lufthansa says contact your travel agent. The associated refund applications are processed as quickly as possible. Lufthansa currently receives three times as many applications as before the pandemic. NewsNow aims to be the world's most accurate and comprehensive aggregator of Lufthansa news, covering the latest news on Lufthansa flights, financial results, stock value and more from the best online news sources. A week ago, seven out of 10 refunds still had to be made for the Brussels Airlines subsidiary. European markets rose on the news, with Lufthansa shares closing 7.5% higher, while Germany's Dax jumped 2%. ... Total number of pending refund requests (including new requests) in Mio. Lufthansa processed 1,800 refunds an hour last week. Lufthansa Group have so far reimbursed around 2.8 billion euros. Rajiv Rastogi cancels his flight within 24 hours. The current fare conditions of the new flight selected will apply. Lufthansa When am I entitled to compensation? I applied for a refund on my Lufthansa flight back in September. To combat delays on further repayments, Lufthansa has changed its processing strategy. Consumer advocates sound the alarm – Lufthansa appeases. Lufthansa, the German airline known for strictly enforcing rules to its advantage and flouting those to its detriment, has a new way to avoid issuing refunds: leave passenger in limbo.. Due to the exceptional circumstances caused by the spread of the coronavirus, Lufthansa today publishes reduced flight schedules of its passenger airlines for the period from 29 March to 24 April. Finally called Lufthansa today (Jan 28, 2021) and they said my refund was "processed" already on Dec 22, 2020. Photo: Getty Images Lufthansa processes 1,800 … Lufthansa strike extended again. A spokesperson said: "Lufthansa asks customers for their understanding that due to the high volume of requests, it might not be possible to process refunds within the usual time limits. The wife and I booked economy (K) tickets to Paris in July and are not wanting to risk traveling to Europe this year. Germany’s top consumer advocate Klaus Müller has called for more pressure from the federal government on Lufthansa because of the slow repayment of tickets. However, I haven't actually received the refund on my AMEX card. I had booked through a travel agent for my trip through Lufthansa , Chennai – Dallas – Chennai 27th March 2020 onward n return by 13th May 2020. Lufthansa cancellation policy within 24 hours would not be applied on a group reservation. In addition, Lufthansa is now offering an up to 50 euro discount for each rebooked ticket.” However, this approach still allows customers to ask for a refund should they want it. New Lufthansa pilots' strike will ground hundreds of flights. Lufthansa Group: Ticket refunds over three billion euros paid More than seven million customers have received payments to date / 1.700 refunds per hour. Still awaiting refund and no news back from Lufthansa Hey all, I like many others have had my flights with Lufthansa cancelled and still have not received my refund. The post Lufthansa Group makes 1,800 refunds … Just last week the European Commission re-affirmed regulation that mandates airlines to promptly refund tickets for flight cancellations.