Any type of complaint letter (life insurance complaints, auto insurance complaint, home insurance complaint, health insurance consumer complaints or any other) should be drawn correctly. But other insurance policies we choose to have – like private medical or dental insurance. One thing to be aware of however is that most matters cannot be resolved by a Department of Insurance and the insurer likely knows this already. Learn about all the ways we can help with an insurance issue or complaint.. We can help you with your insurance complaint against companies, agents, and adjusters. Complaints about your health or drug plan could include: Customer service: For example, you think the customer service hours for your plan should be different. We receive complaints from consumers about a range of insurance products. If you believe that your insurance company has been dishonest with you, has not provided you with a timely resolution of your claim, or has in some fashion treated you unfairly, then you may want to file a complaint against the insurance company. Consumer Complaint. At CSO, you will be asked to register, and then you will be able to ask your insurance question, file a new complaint or return to CSO to correspond with the department on an existing complaint. Filing a Complaint with Your State Insurance Agency. If you do use this option for resolution the Department will contact your insurance company and ask for a response to your life insurance complaint. CSO is the Pennsylvania Insurance Department’s fast and secure online customer service tool. You can also check the status of a complaint, or add information, such as Letter of Authorization (PDF), to an existing complaint. If you have problems with getting your car insurance company to pay out a claim, or to pay the amount you feel you are entitled to, you can make a complaint about the auto insurer in an attempt to get them to make it right. Choose the type of insurance you’re having a problem with to learn more about your options: A complaint against any insurance company must include: Your personal details including full name, contact telephone number, e-mail, and address; If you ever find that you need to file an insurance complaint with your state insurance commissioner, there are a few things you will want to do or be prepared to do. We look at the facts and circumstances of each individual complaint. A: If you have reason to believe your insurance company is not complying with provisions under the Accountable Care Act you can contact your state’s department of insurance to file a complaint. Use the Medicare Complaint Form or follow the instructions in your plan membership materials to submit a complaint about your Medicare health or prescription drug plan. Making a Complaint . Complaints are filed through the Consumer Portal, where you will first need to create an account using an email account and password. This service is free and available to all consumers. The portal is a secure way for consumers to submit insurance complaints and communicate with the Division of Insurance. The most common complaints about car insurance companies are in how the companies process and pay out claims. There are certain types of insurance we need to have – like car insurance and buildings insurance. If the complaint involves a dependent under family coverage, identify the person named on the policy. If your complaint is against some other person’s insurance company (such as another driver’s) include that person’s name and policy number plus your claim number. Español . How to file a complaint against your insurance company. Locate contact information for state agencies, employees, hotlines, local offices, and more. Before you buy insurance online or even consider getting an insurance quote, it is always best to know your rights as a consumer. Use our online Consumer Complaint Portal to file a complaint with DFS about insurance companies, vacant properties, student loans, mortgages, bail, banking, lending, and other financial services.