Visited Pep Boys in March, had brakes and oil change completed. Certain items exceeding weight and size limitations are excluded from all shipping promotions and may require additional shipping fees. https://pepboysrebates.rewardpromo.com/ Pep Boys provides a 10% for customers 55 or older with valid ID.Offer available in store only. The offender used the name "pepboys" from IP 122.173.121.114 out of Chandigarh, India, promoting the Pep Boys product at www.pepboys.com. If we are not contacted within 3 days, we may not be able to file a claim with the carrier in time and, therefore, may not be able to replace the damaged item(s). Only 2 of the 4 requirements, are on the receipt given! 1Offer available in store only. This Privacy Policy was last updated on October 1, 2015. If you have a questions or concerns about your experience online or at one of our locations, we’d like to hear from you. For packages or items that appear to have been damaged in shipment, please contact us within 3 days of receipt. Please allow up to 24 hours for your shipping information to be available on FedEx.com. *Business days are Monday through Friday, excluding holidays. As Couponxoo’s tracking, online shoppers can recently get a save of 50% on average by using our coupons for shopping at Coupons Deals And More Rebates . You will be automatically registered on our site. The First 90 Days: We will replace, at no charge to you, any passenger or light truck tire, which proves defective in materials or workmanship. Box 750047, El Paso, TX 88575-0047. Currently, we do not ship to International addresses. If it is not convenient for you to return a battery core to a Pep Boys store, please contact Customer Service for assistance with locating a recycling center where you can properly dispose of your battery core. Get contact details that poster left for the company. We will communicate with you to provide requested services and in regards to issues relating to their account via telephone, and may also communicate with you via email or SMS text messages upon your request. If you paid by check, we will accept your return after the 15th day after the date of purchase. Rebate eligible for in-stock items only. Stores are open seven days a week. The customer is responsible for obtaining the RGA number prior to the return of the power equipment at the Pep Boys store. FedEx Ground® 5-7 Business* Days I said, I bought this online and that is the receipt that you sent me. Prorated adjustments performed in connection with the warranty against tread wearout will be calculated to give you full credit for any warranted mileage, which you did not receive. Pep Boys Cons: The overall rating of the company is 1.8 and consumers are mostly dissatisfied. If item(s) being returned are not defective and have a total purchase price greater than $100.00, we recommend you insure the shipment (also known as declaring the value) for the purchase price of the item(s). When you make a purchase, be sure to check the Pep Boys online Rebate Center for valuable manufacturer rebate offers. COUPON (8 months ago) 11 new Coupons Deals And More Rebates results have been found in the last 90 days, which means that every 9, a new Coupons Deals And More Rebates result is figured out. Take care of your car in one place. The Returns Processing Center and our Stores are unable to process returns of non-battery cores that have not been drained of fluid. I said,"OK". BY DOWNLOADING, INSTALLING, OR USING THE PEP BOYS SCHEDULER APPLICATION ('APPLICATION'), YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE TERMS OF USE ('TERMS'). USPS Priority (Over 1 pound) 1-3 Business* Days Signs of use include any gasoline or gasoline residue in the fuel tank or engine, as well as any signs of damage or wear. We strive to process online orders as soon as possible, typically 1-2 business days. Warranty service is available at any Pep Boys SuperCenter, and we will not honor or pay for warranty service performed at any other facility or store. This warranty does not cover the cost of additional brake parts, such as rotors or calipers, or the labor to restore the brake system to a safe and proper operation. Participants ('Members') in the Rewards Program ('Program') are subject to the terms and conditions to participate. Rewards can be redeemed at participating Pep Boys Stores on eligible products or services and must be used by their expiration date. Program rules are void only to the extent prohibited by law. The laws of the Commonwealth of Pennsylvania (without applying conflict-of-law principles) will govern these Terms and any dispute that might arise between you and Pep Boys or its affiliates ('Pep Boys' or 'we' or 'our') regarding your use of this Application. Your continued use of our Application constitutes acceptance of the changes. Limited to purchases made at the following participating retailers, Advanced Auto Parts, AutoZone, Pep Boys and O’Reilly Auto Parts. Every day of the week our active and retired military customers can receive a 10%1 discount at their local store. Batteries, starters and alternators can be returned, subject in-store testing to verify failure, Special order merchandise and uninstalled tire chains can be returned, subject to a 20% restocking fee, The power equipment is in its original, factory-sealed packaging, with any and all parts, components, manuals and returned in the same condition in which it was purchased. Please see the 'Limited Warranties' page of your invoice for further details on the warranty on service and installed parts. Arbitrations hereunder will be resolved through the arbitration process. A Pep Boys sales associate can help you check your balance. I paid for my tires and was told to mail my receipt and the form I fill out with all my basic info and mailed it in the same day. Call 1-888-829-1420 Monday - Friday, 7AM - 7PM CST. Scheduling Service: We request information from you during the scheduling process on our Application and at our Locations when providing services. Certain functions of this Application may be covered by U.S. Patent 6,091,956. Computerized Wheel Balancing is warranted to be free from all defects in workmanship and material for as long as you own the tire. Gift card activation required. You are however, solely responsible for the confidentiality and security of User Information sent from or stored on the Device by the Application. Pep Boys said I would get a $50.00 rebate, after I spent $300, and if I go online and submit information from receipt, I would get the $50.00 within 7 days. However, we cannot ensure or warrant the security of information provided to us and guests do so at their own risk. The Pep Boys Synchrony Car Care card offers a 25-day interest-free grace period on all purchases under $199. Please visit your local Pep Boys location with your proof of exemption to make your exempt in-store purchase. To obtain warranty service, return the tire or automobile on which the service was performed, within the applicable time period, with the sales receipt and this service work order to any Pep Boys SuperCenter during normal business hours. ome of the services may not be available to you at all, or at the prices indicated, because of the manner or locations in which the services are rendered, or due to an error. Pep Boys—Rebate Form OFFER VALID 4/1/2018–5/31/2018 • Rebate form must be postmarked by 6/30/2018 Get a $50 When you make a purchase of $499 or ... Visa Prepaid Card will be sent to customer’s address provided above within 6 to 8 weeks, after receipt of this completed rebate form. Our goal is to ensure you are completely satisfied with your purchase. This limited warranty does not apply to tires worn or damaged due to or failures caused by (i) improper mounting or inflation, (ii) misalignment or tire/wheel assembly imbalance, (iii) improper vehicle maintenance, (iv) abuse or neglect, (v) improper size or rim width, (vi) vandalism, (vii) fire, (viii) off-highway use, (ix) racing, or (x) collision or upset. Each rebate request must contain original rebate form and original receipt(s) dated during the Promotion Period. Any item you purchased that did not qualify for free shipping does not qualify for flat-rate return shipping to the Returns Processing Center. Customer service contacts and company information. WE ARE NOT RESPONSIBLE FOR ANY ACTION OR INACTION TAKEN BASED IN WHOLE OR IN PART OF INFORMATION PROVIDED ON OR THROUGH THIS APPLICATION. Security: We want our guests to feel confident when they use our Application and trust us with their personal information. Membership Rewards: Once points are reached at a level determined by Pep Boys, the points will be automatically deducted from the Member's account balance and Member will be issued a Reward. Pep Boys ranks 204 of 1707 in Service Centers and Repairs category. Pep Boys is not responsible for lost or stolen Rewards Cards including due to a change of address or email address or other contact information. Taxes on Reward Cards may apply where required by law. Members submit solely to the jurisdiction of any appropriate court within Philadelphia County, Pennsylvania, for adjudication of disputes arising from this Agreement. The Pep Boys and Auto Plus distribution centers are vital to supporting the stores and customers, and when you join the distribution or logistics teams you’ll be introduced to the procedures and systems that keep the DCs running smoothly. We are unable to process returns of items damaged in transit back to us. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. [redacted] at the time of sale . She told me she would have to transfer me to customer service who would send me a new receipt, then I would need to mail that receipt back in. To return item(s) from an online order to our online return processing center, please see our Online Returns Policy. Buy 3 Get 1 Free TIRE SCAM - BEWARE. No receipt, no problem. Get the best deals. Liquid items cannot be returned to the Returns Processing Center and can only be returned to a Store. If there is no sales tax included on your receipt, this does not relieve you of the sales tax liability on your purchase. Members may cancel participation in the program and/or request not to be communicated via mail by contacting customer service at 1-888-418-2298. Well I went to the rebate website and guess what, the rebate and receipt number is not working. No problem. Regards, Robin S[redacted] Customer Care Specialist Pep Boys [redacted] Philadelphia, Pa 19132 Reason of review: The use of the Application requires use of a mobile device and wireless mobile data service, which must be obtained from your wireless carrier, and may require Internet access, which must be obtained from your service provider; you are solely responsible for obtaining and paying for such additional services and obtaining a suitable device, including without limitation all usage charges related thereto. If a replacement is not available, we will issue a refund when we process the return. Battery cores cannot be sent to the Returns Processing Center and can only be returned to a Store. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Pep Boys, in its sole discretion and without prior notice to Member, may change (a) the value of the points earned by the Member, (b) the number of points needed to earn a Reward ; (c) the period of time Member has to earn Rewards; or (d) cancel the program. Please see https://www.pepboys.com/customer-care/policies/privacy for details regarding the use and collection of information with respect to your Web Account. This information may include but is not limited to: All information collected by the Application will be shared with Pep Boys and is subject to the terms and conditions of the general Privacy Policy located at https://www.pepboys.com/customer-care/policies/privacy. If the service or parts are covered by another written warranty of longer duration not stated on this page, the longer warranty, excluding labor, will apply. Private messages do not impact your company rating. Comment the review as Pep Boys verified representative. Pep Boys operates in 38 states throughout the US. WE DO NOT REPRESENT OR WARRANT THAT THE MATERIALS ON THIS WEB SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. Wheel alignment is warranted to be free from all defects in workmanship and material for 90 days or 4,000 miles, whichever occurs first. This Application contains names, logos, trademarks, service marks and other intellectual property which we own or have permission to use, and may not be used by you for any purpose without our prior written permission. SHOULD YOU NOT ACKNOWLEDGE AND AGREE TO THESE TERMS, YOU MUST IMMEDIATELY UNINSTALL THIS APPLICATION AND DISCONTINUE ITS USE. If an account exists, an email will be sent with further instructions. It will not be replaced if lost or stolen. Pep Boys was first mentioned on PissedConsumer on Sep 02, 2007 and since then this brand received 1435 reviews.. You will be able to edit the text before publishing. After checking the car the technician told us the head gasket was blown, which I did suspect as I could smell antifreeze from the exhaust. You may not download or reproduce any material owned by third parties. The receipt contains the info required for the rebate form, so I was told! Complete and submit your rebate online. The amount of credit or refund to you will be determined by multiplying the selling price of the replacement tire by the percentage of the usable tread remaining on the tire. They will match local "everyday" prices but not special deals or sales of competitors. Should we discover any issues with availability of an item(s) while processing your order, a Customer Relations Representative will contact you to discuss possible options. When you log in, your profile information from your www.pepboys.com account, including but not limited to your name, address, vehicle type and favorite store location, will be shared with the Application ('User Information'). I am experiencing the same thing so I guess I'll call them... again. Cannot be used for PepBoys.com purchases, the purchase of Pep Boys Gift Cards or service installations including product installations. Now there is a great gift for every driver you know and their car. Phone 1-888-545-8532 Fax 1-215-430-4436. You further agree that ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, and not as a plaintiff or class representative or member or otherwise on behalf of others in any purported class, collective, or representative proceeding. Items purchased online and picked up at a Store may only be returned to a Store. Battery Anti-Corrosion Protection Service is warranted to be free from all defects in workmanship and material for the specified life of the battery. Pepboys did not refund my rebate. Items purchased on the Web site that were shipped to you may be returned to any Pep Boys Store (click here to find a Pep Boys Store). You'll never get another penny from me! LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE RETAIL PRICE OF THE SERVICE, PRODUCT OR PART AT THE TIME OF PURCHASE, AND PEP BOYS AND THE MANUFACTURER SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Let the company propose a solution. It's sure to come in handy for every driver on your list whether it's Holidays, Birthdays, College Send-Offs or just because. Shipping charges are displayed at checkout are adjusted as changes are applied to your cart. Keep in mind there is a limit of 2 items per product per person. Pep Boys is dedicated to being the solution for all your automotive jobs. MORE WAYS TO SAVE. How much does Pep Boys charge for oil changes? If purchase has been made previously, customer must also present Pep Boys receipt showing purchase. Federal and state regulations do not allow us to transport certain materials that are displayed on our site. 1-800-PEP-BOYS (737-2697) For a complete list of comparable tires, customers may ask to view the Comparable Tires list located on pepboys.com. Pep Boys coupons + so much more If you can't find a Pep Boys coupon for oil changes, headlights, or wheel alignment, try these deals instead: Parts and accessories up to 25% off; Pep Boys credit card with $80 rebate and $80 credit; Tires: buy 3 and get the 4th free; Brake service after MiR: up to $60 off; Oil $10 off with rebate; Brakes 20% off FedEx Express Saver® (Expedited) 3 Business* Days The customer has contacted the manufacturer/supplier, the manufacturer/supplier was unable to resolve the issue and manufacturer/supplier issued a Return Goods Authorization (RGA) number. We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns.. I even called the 800 number on the postcard to give you a chance to make it right. The only exception to this waiver is that you and Pep Boys retain the right to pursue in small claims court any dispute within that court's jurisdiction. Automotive service and installed parts are warranted for 90 days or 4,000 miles, whichever comes first, unless different warranty terms are specified on the invoice. At this time we are unable to accept online orders exempt from sales tax via all online orders. ALL SUCH ARBITRATION CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, and not as a plaintiff or class representative or member or otherwise on behalf of others in any purported class, collective or representative proceeding. We reserve the right to discontinue or alter the terms of this offer any time. THE LIMITED WARRANTY ABOVE IS THE ONLY EXPRESS WARRANTY MADE BY PEP BOYS WITH REGARD TO SUCH SERVICE, PRODUCT OR PART. Prices and availability of services are subject to change without notice. When you install the Application, you are communicating with Pep Boys electronically and you consent to receive communications from us electronically. THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER REMEDIES. We may change these Terms at any time without notice. Click on the Order History link on the top right of any page on the Pep Boys Web site and follow the instructions from there. If you are a parent or legal guardian agreeing to these Terms for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Application, including all financial charges and legal liability that he or she may incur. THE DURATION OF ANY WARRANTY IMPLIED BY LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, IS LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. The problem is not a lot of emploees know how to do this but a compentent manager should. All fluids must be removed from power equipment prior to the return. Prorated adjustments performed in connection with the warranty against defects in material and workmanship, will be calculated to give you full credit for the remaining usable tread on the tire. Not valid on purchases made at non-participating retailers. It is the customer's responsibility to store or dispose of all fluids and to do so in compliance with any and all applicable state and federal laws and regulations. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Either mail in your rebate with a copy of your invoice/receipt along with the fully completed rebate form, or submit your rebate directly at the appropriate rebate center for you – linked above. Available for 6 months on purchases of $199-$749.99 and for 12 months on purchases of $750 or more. Pep Boys Gift cards are available for purchase online or at your closest Pep Boys store. You represent your use of this Application and the purchase or use of a product or service is for lawful purposes only and you satisfy any age or other legal requirements applicable to your use of this Web site or to the product purchased. Returns sent without the Return Form, which is the form with the Return Authorization Number (RMA) on it, will be delayed. Points remaining on a Member's account will expire at the conclusion of the Program in place or at the sole discretion of Pep Boys, whichever occurs first. If for any reason you are not satisfied, simply return your purchase in its original packaging with the original receipt within 90 days of the purchase date for a full refund or replacement. You agree to defend, indemnify and hold harmless Pep Boys, its subsidiaries and affiliates, and its and their respective employees, shareholders, directors, officers, agents, vendors and suppliers from and against any liabilities, losses, claims, suits, damages, investigations, inquiries, costs and expenses (including without limitation, reasonable attorneys' fees and expenses) arising out of or otherwise relating to your use of this Application or any actual or alleged breach of these Terms.