I apologize, however, our website is not able to change the shipping address provided at the time the order is placed. The dermatologist who owns the company is often used in clinical testing of skincare which turns out to be a plus for getting the most up to date quality in the newest treatment for skin issues. I also asked about their return policy for other official vendors such as Amazon, only to be told "most consumers don't know; ALL of the manufacturers' products sold on Amazon are fake." I'd like to be... Would love to help out the environment while I shop, Hoping to find well-known brands that carry vegan products. Consumers complaining about Lovely Skin most frequently mention customer service and return policy problems. Which brands have eco-friendly packaging? I don't need "relief". I've been purchasing from LS for a few years with no issue. PRIVACY POLICY Our tough security and privacy policy keeps your trusted information safe and private. Just awful. Do not bother with this group. I have been shopping for years with LovelySkin . Business Profile. Of course the new owners kept the package and did not return, even tough addressed to me! How come there's no expiration date on all obagi products? The LovelySkin Team, Hello Gonzalo, So, yeah, Lovely Skin sold me a used product and wouldn't exchange it. I know which products my skin are typically allergic to, so I always check the ingredients board. I ordered an expensive but small item on 7 Dec. Lovely Skin's site shows it was shipped on 8 Dec. On-demand personal shopping services are becoming more popular as a result of our busy lives as well as improvements in local delivery networks, with Amazon Prime Now and AmazonFresh dominating in most metropolitan areas. I checked outside of my home, i checked outside of my neighbors' home, i checked in my mailbox, and nothing. However, they were nice and shipped my merchandise faster than what I paid for. This business penalizes customers for writing negative reviews. Just customer service! Thank you for your recent order. ****After reading this, you will realize that there are other amazing dermatologists and beauty stores to give your money to than LovelySkin.****1. Dear Quyen, Director of Customer Care. Do not order from this company they refuse to take defective products back and you will end up going through your credit card company. I'm taking that as "Yeah, just don't buy from us, because our fine print will screw you over. Use Code EB20 for 20% off all Neostrata products. They offered me a 30% off promo code (My items purchased totaled to $200) and told me there was nothing else they could do. Updated April 17, 2019. I purchased a beauty skin cream last week from LovelySkin and the tracking said that my product was delivered to my home today. I still want the skin cream that i paid for. Do Not Buy from this Site. I am just curious why your products are so much less expensive than anywhere else Hello obagi doesn't seem to have you on their site as an authorized seller, how can i know you guys sell genuine obagi. They then closed my account and took the $67 of rewards I had legitimately earned as a loyal customer who spent over $1200 up until my negative review. I found that to be offensive, rude, and extremely unrealistic. As such, we guarantee that you will always receive authentic, fresh and high-quality products from us. About 3-6 months in and half way through the bottle the face oil started smelling foul/stale like a cheap grocery oil that's gone bad and stale for years. © 2021 Trustpilot, Inc. All rights reserved. I never got a response until the following day and of course they tell me about the exclusion policy and show the Pop-up Exclusions Policy, of which I never received and they refused to cancel the order because it already been processed. They conveyed that they process negative reviews in a different manner than positive reviews. People who value freedom of speech and the right to express your opinion without fear of reprisal should not patronize this business. That's 2 weeks to ship USPS when they advertise no more than 8 days. I would appreciate it if you could please give me a call on my direct line at 402-697-6563 (and I will try to reach you as well), I’d like the chance to assist you with your concerns. I placed my first order and used a 20% coupon on the product. You just can't go wrong with selection, quality, pricing, and service. Marie with LovelySkin. Marie with LovelySkin, Thank you for your review, and I apologize that you had frustrating experience. Kind of terrible that during COVID-19 when we are told to shelter in place (California) and stores are closed, that we have stores like this not being very understanding. We use cookies for analytics, personalization, and ads. My name is Lisa Jensen and I am the Director of Customer Care at LovelySkin.com. LovelySkin.com - 2929 Oak View Dr, Omaha, NE 68144 - Rated 4.6 based on 1 Review "Lovely Skin has in stock top of the line skincare products and I love... Jump to Sections of this page We apologize that you received a product that expires in 7/2018. Check out the latest LovelySkin.com reviews & ratings, made by real customers. I asked to speak to a manager regarding my incomplete order. Done with Lovely Skin! There are plenty of other companies out there who treat their customers well, unfortunately this one is not one of them! MEG 21 Fact Treatment. You know the one that indicates its a new product? Our organization is keen in your administrations in light of the fact that your assistance is the maximum solid and your site capabilities admirably, making us ravenous. They have gone CHEAP with shipping now to cut their costs. I wanted to discuss being charged for a product and not receiving it. Anyway, LovelySkin was not lovely at all about crediting me for the error or the fact that I never received the product. This company is not reputable and are known for having terrible customer service and poor quality products.2. LovelySkin.com is your premier online supplier of high quality skin care and beauty products. SUPER unhelpful, SUPER degrading and irresponsible for the expensive products they sell that's clearly gone bad. And if the seal is broken it means it's already been opened and therefore not new? specifically decleor. Dr. Schlessinger, the President and CEO of LovelySkin is one of the cruelest, meanest and rudest individuals I have ever encountered in my whole life. Check out their awful reviews on YELP and Google. 15 talking about this. This is provided not only to show a record of your order but also for you to review all information entered when the order was placed. Dermatologistrx® your pores and skin care superstore dermatologist rx. LovelySkin.com has been in operation since 1997, but now our 20,000 square foot building is home to over 170 trusted brands and 7,000 products. Yes, it is a perfectly safe, reliable, legitimate company to buy from. SUPER unhelpful, SUPER degrading and irresponsible for the expensive products they sell that's clearly gone bad.DO NOT BUY FROM THEM. How would you rate LovelySkin.com? Spf 41 tube. Best of all is their selection and pricing. If my experience changes, I'll change my review, but for me, Lovelyskin.com has been great. In my opinion yes they are worth the money. In short, LovelySkin.com WILL do anything to make sure you will not return your purchase and they WILL NOT price match. Information can only be accessed by staff to assist you, access is only available to third parties if you have given written permission or is to assist in criminal investigations. Obagi antiwrinkle antiacne cream 0.1% quality dealers 20 grams provide your skin the upper hand with the following tier of tretinoin treatments. It's not worth it. I have gotten all of my orders within 3 days. WHAT?! As per our return policy, we do allow three individual items to be returned or exchanged in any 365-day period within 30 days of the purchase date. LovelySkin.com. I'm a Vice President at our company and I would never offer the poor level of customer service that this company does. will you take product back that has not been opened? (CHEAP) Which I have to drive to pick up package. LovelySkin LUXE Microdermabrasion Polish helps to even out the skin tone. Do not buy from LovelySkin.com. Customers select their shipping address from their stored addresses OR enter a new address during checkout. Skin Care. So far so good here. LovelySkin.com. Lovelyskin legit site. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Product arrived damaged as it had not been packed properly; no internal packaging. you'll lose. Visit LovelySkin for the best skin care brands like Obagi?, SkinMedica?, SkinCeuticals?, jane iredale? Thank you, Was so frustrated after pumping 10-12 times and never getting any lotion, took the top off to use. They are so highly knowledgeable in the products they sell. Our company is headed by a board-certified dermatologist and cosmetic surgeon, allowing us to be a 100% authorized reseller of all products on our site. It's all the same pattern Beware!!!****. Sometimes taking 2 weeks to receive. Thank you. Will shop elsewhere. ReviewMaster - The #1 platform for consumer reviews. Lotion is good but pump very unacceptable. Dear Carly, ", Products used:MEG 21 Eye Treatment Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, I would not use this site based upon poor. Unfortunately, I have to rate this 1 star. I have make a $2xx of varies hair and skincare products from this website. Please beware of using this company to purchase your skin products. This product is prohibitively expensive. Upon putting in the code it said Promo code applied, at no time did it reflect the product exclusion pop-up window. The few 4-5 star, glowing reviews - I'll guarantee you LovelySkin paid for them. As an authorized reseller of the over 350 brands we offer, we guarantee the freshest authentic products available. Free U.S. shipping. Recommending To Purchase? I can't review the product because I haven't received it. First few months of use was okay. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! But if I ever receive it & like it, I will buy it elsewhere. Terrible, terrible customer service. It's about how I was treated. Sincerely, Effective 1/1/18, Carita is no longer distributing their brand in the United States. I have eczema and Vanicream soap a product they carry works on my skin. I’m a returning customer. They always have sales too! Overall, the work environment is very positive. BEWARE! Is it any good? I wonder if it was ever shipped. Read our LovelySkin LUXE Microdermabrasion Polish Review and know it’s side effects Upon noticing the Promo Code was not applied I contacted the company 3 hours late regarding the discount issue. They used to be so good, but as of late, their practices and customer service are absolutely abysmal. I asked if the Official Seller page has nothing to do with the actual company making the product, to which the manager immediately realized he might have misspoke and retracted his statement. With a highly trained staff of licensed aestheticians and experienced sales associates, handpicked by Dr. Joel Schlessinger, our outstanding customer service team can find what best suits your skin or medical condition. They need to brush up on Public Relations and how to deal with negative reviews in an ethical, productive, and non-punitive manner. To find more information about reviews and trust on Sitejabber.com please visit. Once we are out of our current stock, these products will no longer be available on our site. We take the authenticity of all of our products very seriously. Especially when there are TONS of other options in beauty out there. Is it possible that an old stored address was accidentally selected when the order was placed? Please contact our them by emailing customercare@lovelyskin. You can find contact details for LovelySkin above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Kybella is a non-surgical option that can take as long as 3 months to complete and involves many injections and lots of swelling. LovelySkin.com is a premier dermatologist-owned and operated beauty website serving hundreds of thousands of customers. The benefits package is excellent and includes profit sharing. Amazing! This organization is not BBB accredited. My most recent experience is my last. There is a glaring disconnect between CUSTOMER and CUSTOMER SERVICE! LovelySkin.com is your premier online supplier of high quality skin care and beauty products. Lisa Jensen After posting a factual review of this company on Google, I was told: "We are unable to provide any relief for you at this time, especially after you have put a Google review on our site". That doesn't include ANY other other items you buy for an ENTIRE YEAR. But the site clearly state as follow: Company replied to initial complaint saying could not view photos. That is a color corrector ( 4 colors)that turns out to be just@ "white". I am Korean and have a lot of experiences buying high end products (SKii, IOPE, Sisley, Sulwhasoo). Also, every employee receives Profit Sharing at LovelySkin because we take the financial health of all team members very seriously. Lisa Jensen We offered Carita for about a year or so, and we were disappointed that we are no longer able to offer this brand. Now they want the product number from a box I threw away, they want pictures. Consumers complaining about Lovely Skin most frequently mention customer service and return policy problems. OMG I ran into LovelySkin by chance. There are a lot of different types of professionals here, which makes it feel like a bigger company. com. Also, please note that Obagi offers 2 NuDerm Systems, their original system referred to as RX and the newer hydroquinone free system called NuDerm FX. Gain trust and grow your business with customer reviews. Lisa Jensen The pump on both tubes is useless. I must be talking about another company, my review didn't sound like their normal "glowing" reviews. Hello Ellen, I have made a total of 3 purchases from LovelySkin.com in the last three weeks. I'm confused as to why there aren't more reviews, and the two negative ones are pretty shocking, but in my case, I've gotten good deals, fast shipping, legitimate products, reward credits, and even surprisingly good samples, which is the last thing I expected. LovelySkin on YouTube is your source to... How-to makeup tutorials, weekly beauty inspiration, new skin care launches and how-to skin care advice by LovelySkin. ****Read reviews everywhere online. Here's a link to our complete shipping policy for your reference: I paid over $60 for this small bottle of oil. The LovelySkin Team, Hello Dawn, LovelySkin Vita-CE With Ferulic Acid Disadvantages. Not only that , but they treat their customers like family. com. LovelySkin.com - Must Shop Web Site I have been shopping for years with LovelySkin . Which means if you bought 1 order of 4 items and need to return for any reason, you are stuck with that item wether you like it or not. They then closed my account and took the $67 of rewards I had legitimately earned as a loyal customer who spent over $1200 up until my negative review. Zero treatment and still suffering. I know the authorized sellers for carita and you do not appear on the list but you still advertise as being authorized. Thank you, He has no idea on how to run a company properly and absolutely clueless on how to treat his customers with any kind of decency. You will likely regret it. Don't waste your time trying to work with customer service. Surprisingly advised. When we receive an inquiry with concerns about authenticity, we will email you with the manufacturer cc'd on the email to verify our status as an authorized reseller of the over 350 brands we offer. Hi Noemi, please contact our customer care team at 877-754-6222 or at CustomerCare@LovelySkin.com. Cancelled appointment gave me no refund. A 15% restocking fee when they sent the wrong item?!?. " Please note, the cost of return shipping may be deducted from your refund depending on the reason for the return. " 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars. Upon reading other reviews, my experience is exactly in line with the NORM rather than the EXCEPTION. Appreciare their sample program. It is now the 19th, & tomorrow is Sunday. 118 were here. I paid over $60 for this small bottle of oil. Do not buy from this company. I immediately asked for clarification on that statement, since it was quite a big claim to be making. Lovely Skin has a consumer rating of 2.11 stars from 76 reviews indicating that most customers are generally dissatisfied with their purchases. EVERY single skincare product I buy I use it for at least 6 months to a year. Consumer Warning: Unauthorized Internet Resellers. We enjoy helping people with their skin care needs and consider those who shop with us extended family.